To all loyal Customers of Bank Mega which we respect, in connection with the issuance of Bank Indonesia Regulation Number 8/5/PBI/2006 dated January 30, 2006 concerning Banking Mediation and regulations concerning Consumer Complaint Services as stipulated in Otoritas Jasa Keuangan Regulation Number 18/POJK.07/2018, it is necessary to inform as follows:
Find answers to your questions about everything concerning your transactions in Bank Mega.
What if my Mega Pass debit card or my Bank Mega credit card was lost or stolen?
Contact Mega Call on 08041500010 or contact Bank Mega nearest branch. For your safety, immediately block the card and our customer service will be happy to assist you.
How to make a reservation for Bank Mega's Mega Pass debit card or credit card when it's lost?
Contact Mega Call on 08041500010 or contact Bank Mega nearest branch.
To re-issue the card, then you must prepare a certificate of loss from the police, photocopy of ID card and fill out a new card request form located in the Bank Mega near you
How to activate Mega Pass debit card?
After you receive an ATM / Debit card, please immediately activate and create an ATM / Debit Card PIN in the following way:
type: PINATM<space>Last 4 Digits of Debit Card Number<space>Date of Birth (DDMMYYYY) <space> 6 Digit PIN Desired, then send an SMS to 83377
Make sure you send an SMS from the mobile number registered at Mega Bank
How to activate Bank Mega's credit card?
After you receive Bank Mega's credit card, please Activate your Credit Card & PIN by sending an SMS to 83377 from the main cardholder's mobile number registered in the Bank Mega system with the format: PIN <space> Last 4 Digits of Your Credit Card Number <space> Date of Birth Main Card Holder (DDMMYYYY) <space> 6 digit PIN desired (example: PIN 1234 01011990 123456)
How do I request Bank Mega E Billing facilities for Bank Mega Credit Card?
To receive E Billing Facilities please contact Mega Call in 08041500010 or contact Bank Mega nearest branch
To complete the procedure, please prepare a photocopy of the credit card, photocopy of ID card and fill out submission form E-Billing facility located at the nearest branch of Bank Mega
How if I want to change my credit card data?
To change your credit card data please contact Mega Call in 08041500010 or contact Bank Mega nearest branch
To submit, please prepare a photocopy of the credit card, photocopy of ID card, and fill in the form of customer data changes located in the nearest branch of Bank Mega
How to maintain the confidentiality of ATM / Debit PIN?
What if I want to perform updates to data / customer profile?
Go to nearest Bank Mega branch in your city and our staff will be happy to help update (renewal) customer data.
To update the data, please prepare a copy of your ID card and fill out the form customer data changes at the nearest branch of Bank Mega.
What if I want to raise the limit ATM transactions by replacing the card Mega Pass Classic into Mega Pass Preferred?
Please go to nearest branch in your city and our staff will be happy to help to change the type of ATM/Debit Mega Pass card.
Please prepare a passbook, ATM/Debit cards, and copy of ID card.
What if I want to know the latest information about interest rates and transaction costs in Bank Mega?
Can be checked through the M-Smile application on the Other Info menu, or Contact Mega Call at number 08041500010, or come to the Mega Bank branch office nearest to you.
If I am a Bank Mega credit card holder, then how do I get free credit card payment fees?
Make your Mega Visa credit card payment by using the Mega Pass ATM card at the nearest Mega ATM in your city or through Mega Internet Banking facilities and make credit card payments before the due date.
What if I had failed transaction when using a ATM/Debit card or credit card Bank Mega?
Contact Mega Call on 08041500010 or contact your local branch and our officers will be happy to assist in resolving of your problems.
Please provide a photocopy of ID card, ATM/Debit or credit card Bank Mega and our customer service will assist you to fill out the form problems and help you solving the problems within certain time period.
PT. Bank Mega Tbk.
Menara Bank Mega 15th Floor
Jl. Kapten P. Tendean No.12-14A
TEL. 021. 7917 5000 (hunting)
FAX. 021. 7918 7100
Email : email@example.com